Policies and privacy

Personal data processing policy

1. Data controller

2. Legal framework

This policy is issued in compliance with Article 15 of the Political Constitution of Colombia, Statutory Law 1581 of 2012, Chapter 25 of Title 2 of Part 2 of Book 2 of Single Regulatory Decree 1074 of 2015 (which incorporated Decree 1377 of 2013) and any other regulations that amend or supplement them. It applies to all databases and files containing personal data processed by HostAddrees.

3. Definitions

Authorization

The data subject's prior, express and informed consent to the processing of their personal data.

Database

An organized set of personal data that is subject to processing.

Personal data

Any information linked or that may be associated with one or more identified or identifiable natural persons.

Public data

Data that is not semi-private, private or sensitive, such as data relating to a person's marital status, profession or trade, or status as a merchant.

Semi-private and private data

Information that is of interest to the data subject and to a certain sector (semi-private) or only to the data subject (private).

Sensitive data

Data that affects the data subject's privacy or whose misuse may lead to discrimination, such as racial origin, political orientation, religious beliefs, health, sex life or biometric data.

Data processor

A person who processes personal data on behalf of the controller.

Data controller

A person who makes decisions about the database and the processing of the data.

Data subject

The natural person whose personal data is being processed.

Processing

Any operation performed on personal data: collection, storage, use, circulation or deletion.

Transfer

Sending data to a recipient who is in turn a data controller, inside or outside Colombia.

Transmission

Communicating data to a processor, inside or outside Colombia, so that it processes the data on behalf of the controller.

4. Principles

We process personal data applying the principles of legality, purpose, freedom, accuracy or quality, transparency, restricted access and circulation, security and confidentiality set out in Article 4 of Law 1581 of 2012.

5. Data we process and how we obtain it

Sensitive data: we do not request it. Please do not include it in the forms, the chat or WhatsApp. If you do send it, you are not required to answer questions about it.

Minors: our services are intended for companies, entrepreneurs and organizations. We do not knowingly collect data from children or adolescents; if we find that we have received such data, we delete it.

6. Purposes

1. Generating service recommendations, assessments and personalized proposals, including with artificial intelligence tools.
2. Answering your questions through the website chat, WhatsApp, email or phone, and keeping the history of your proposals so you can refer to them.
3. Create a sample mockup of the recommended solution, opened through a private link (a code that cannot be guessed) and kept for up to 180 days. The mockup shows your business name and sample data; it does not include your phone number or email. Anyone with the link can view it.
4. Contacting you to follow up on your request, prepare quotes and present commercial proposals.
5. Entering into, performing and managing contracts: service delivery, support, invoicing, collection and warranty.
6. Sending you marketing information, news and content about our services, provided you have authorized it. You can ask us to stop sending you messages at any time.
7. Measuring and improving the quality of our services, the website and our customer service channels.
8. Showing the site in the language and theme you prefer, and replying to you in that language.
9. Protecting the site against automated use, spam and fraud.
10. Complying with legal, accounting and tax obligations and with requests from competent authorities.

7. Authorization

We request your authorization in a prior, express and informed manner:

• On the website: by checking the authorization box before submitting the "AI Consultation" form.
• On WhatsApp: when you start the conversation, we inform you of this policy. Continuing the conversation and providing your data constitutes unequivocal conduct of authorization, in accordance with current regulations.
• In writing or verbally when you hire our services.

We keep proof of the authorization (date, channel and version of the policy accepted). Authorization is not required for data of a public nature, cases of medical or health emergency, historical, statistical or scientific purposes, or when the information is requested by an authority in the exercise of its duties.

8. Processors, transmissions and international transfers

To operate our services we use technology providers that act as data processors. Some of them process information on servers located outside Colombia, mainly in the United States. By accepting this policy you authorize that international transmission, which we carry out with providers that offer adequate levels of protection and security.

The Facebook, Instagram, LinkedIn and WhatsApp icons on the site show a preview card we created ourselves, without loading any content or trackers from those networks. You only connect with them if you click the link.

We do not sell or rent your personal data. We only share it with third parties when necessary for the purposes described, with your authorization or when required by law.

9. Data subjects' rights

Under Article 8 of Law 1581 of 2012, you have the right to:

1. Access, update and correct your personal data.
2. Request proof of the authorization you granted.
3. Be informed, upon request, of how we have used your data.
4. File complaints with the Superintendence of Industry and Commerce (SIC) for violations of the law, once the inquiry or complaint process with us has been exhausted.
5. Revoke your authorization and/or request the deletion of your data when the legal principles, rights and guarantees are not respected. Deletion does not apply when there is a legal or contractual duty to keep the data.
6. Access your personal data free of charge.

These rights may be exercised by the data subject, their successors in title, their representative or attorney-in-fact, or anyone acting under a stipulation for the benefit of another.

10. Procedure for inquiries and complaints

Channels: email datos@hostaddrees.com or WhatsApp +57 302 367 3876. Your request must include your name, your identification number, a description of what you are requesting, the address or means by which you wish to receive the response and any documents you wish to submit.

11. Information security

We apply reasonable technical, human and administrative measures to protect your data against loss, unauthorized consultation, use or access: encrypted HTTPS connections, credentials and access keys stored outside public folders, restricted access to information, verification of WhatsApp requests, backups and activity logs.

12. Data retention and effective date of the policy

We keep data for as long as necessary for the purposes described. Contact details of people who requested information without hiring our services are kept for up to two (2) years from the last contact. Client data is kept for the duration of the business relationship and for the time required by accounting, tax and statute-of-limitations rules. After that, we delete or anonymize it.

When required by law, we will register our databases in the National Database Registry administered by the SIC.

This policy (version 1.2) is effective as of October 6, 2026. Any substantial change will be published on this page and, where appropriate, we will inform you before applying it.

13. Change history

• Version 1.2 · October 6, 2026. Added the sample mockup that accompanies the AI-generated proposal: its private link, what it shows and how long it is kept.
• Version 1.1 · September 27, 2026. The site is offered in Spanish and English and in light or dark mode; added the preferences stored in the browser (ha_theme and ha_lang), language as a form data field, details on how chat conversations are processed, social media previews, the assistant and reCAPTCHA verification on all pages, the English version of the site and an English summary. Clarified that the Spanish version prevails in case of any difference.
• Version 1.0 · September 27, 2026. Initial publication.

Terms and conditions of use

1. Acceptance

By browsing www.hostaddrees.com and all of its pages (including the blog and the English version) and using its tools (Assessment, AI Consultation and chat), you accept these terms. If you do not agree, please do not use the site.

2. Who we are

HostAddrees is a technology company that designs custom solutions and implements existing solutions: IT infrastructure and support, web development and marketing, business intelligence and data, process automation, productivity, consulting and artificial intelligence assistants. The owner's details appear in section 1 of the personal data processing policy.

3. Artificial intelligence tools

• The recommendations, assessments and replies generated by the site, the chat and the WhatsApp agent are for guidance only. They are produced automatically from the information you give us and may contain inaccuracies.
• They do not constitute an offer, quote or contract. Scope, prices and timelines are only binding when set out in a proposal or contract accepted by both parties.
• Replies may be generated in Spanish or English, depending on the language you choose on the site.
• The "30-second Assessment" score is a reference self-assessment, not a technical audit.
• Please do not enter passwords, financial data, sensitive data or confidential information about third parties into these tools.

4. Permitted use

You agree to use the site lawfully and not to:

• send automated or bulk requests or requests with false data, or try to bypass security controls (such as reCAPTCHA or usage limits);
• attempt unauthorized access to servers, databases or accounts;
• use the tools to generate content that is illegal, offensive or infringes the rights of third parties;
• impersonate other people or organizations.

We may limit or block access for anyone who breaches these conditions.

5. Intellectual property

The HostAddrees brand, its logos, designs, texts, animations, code and other content of the site are owned by their holder or used with authorization, and are protected by intellectual property laws. Their reproduction, modification or commercial use without prior written authorization is not permitted.

6. Hiring our services

Services are formally contracted through a proposal or contract that defines the scope, price, timelines, warranties and support conditions. Where applicable, we respect the consumer rights set out in Law 1480 of 2011 (Consumer Statute) and the electronic commerce rules of Law 527 of 1999.

7. Third-party links and services

The site includes links to WhatsApp, social networks and Google services. Those services have their own terms and policies, which we recommend you review. We are not responsible for their content or their availability.

8. Availability and liability

We work to keep the site available and working properly, but there may be interruptions due to maintenance, technical failures or causes beyond our control. To the extent permitted by law, we are not liable for damages arising from the use of the site's guidance-only information or from the temporary inability to access it. Blog articles are for information only and do not replace professional advice on your specific situation.

9. Governing law, language and changes

These terms are governed by the laws of the Republic of Colombia. We may update them at any time; the current version is the one published on this page with its update date. The site is offered in Spanish and English; translations are provided as a courtesy and, in case of any difference, the Spanish version of these documents prevails.

Cookie and local storage policy

Cookies and similar technologies are small files or records that a website stores in your browser. This site uses very few of them, all technical or preference-related, and none for advertising or analytics purposes.

When loading the fonts, your browser connects to Google Fonts, which receives your IP address. We do not use analytics or advertising cookies. If we add them in the future, we will update this policy and ask for your consent when required.

How to manage them

You can block or delete cookies and local storage in your browser settings (Chrome, Safari, Firefox or Edge). If you delete ha_theme or ha_lang, the site will go back to being shown in Spanish and with your device's theme. If you block the reCAPTCHA cookies, the AI Consultation form may not be able to be verified.